for your customers.
for your business.
Help your customers when they need it, fast!
Use on-demand remote support to instantly access your customer's computer when they need help now.
Seamlessly connect to users with and without administrator privileges. At the end of a session, you can automatically remove the support applet, or leave it installed for next time as a calling card.
Access computers when nobody is there.
Unattended remote access lets you connect, on and off-LAN, to computers in unmanned data centers, in the middle of the night, and any time you need remote access.
Once your customer gives you one-time permission, you can connect as often as you wish. You can even access machines that aren't logged on. For your customer's security, administrator permission is needed for unattended set up.
To use this feature, the unattended computer must be turned on and connected the the internet (you'd be surprised how often we're asked).
Gives you and your customers peace of mind.
Connections are encrypted with SSL/TLS to prevent snooping and eavesdropping
by strangers. That means nobody can see what you're doing, not even us.
Most health care providers (regulated under HIPAA),security agencies, government bodies and corporations mandate that you use encrypted connections. Plus, with Instant Housecall's built-in screen recording, you can record your entire session and refer back any time.
Your customers never leave your site.
Your customers belong to you. Keep them on your website to seamlessly download your support applet from your home page. Instant Housecall automatically generates an HTML link that you can copy and paste, no programming knowledge required.
Prefer to keep things separate? Your account includes a complimentary Support Portal (yourCompany.instanthousecall.com) where customers can start their download. You can even customizeand brand your Support Portal for your business.