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Get unlimited FREE copies of Instant Housecall when you sign up.
Distribute on CD-ROM, over the web, or pre-install on any number of PCs.
There are no license or distribution costs. All you pay for is the
hosting.
Deliver support from anywhere.
Deliver instant service when you're at your office or on the road.
Zero router configuration means that you can send and receive calls from Internet cafes, hotels,
and customer sites...
Virtually anywhere in the world!
Truly on-demand.
No need to pre-arrange sessions, schedule appointments, or
pre-install software. No keys to type or codes to remember
Firewall friendly.
Pass firewalls without opening ports and changing settings
Continuous connectivity.
Automatically reconnect when a call is accidentally dropped.
Reboot remote routers, change IP addresses
and more. All without customer intervention
Instant installation.
Fast, web-based install can be run by any user, even if the user
doesn't have installation privileges
4 seconds or less.
Blazing fast connectivity means that you can gain access to your customer's
PC in under 4 seconds!
Manage multiple Specialists.
Intelligent call routing always sends your customer
to the right Specialist, without the need to send e-mails or PIN codes.
Auto-route customers to your support queue or direct them to a
specific Specialist.
Teams and delegates.
Create teams of Specialists and assign delegates.
Work together on one customer's PC, transfer customers,
and more
Bulletproof security.
256-Bit SSL encryption keeps personal information safe
Invitation-only access.
Connections can never start without an invitation from your customer, assuring
peace of mind
Session window.
The session window can't be hidden by anyone. Always know when a
connection is active and keep your customer aware of your current
status quickly and easily
Reboot and reconnect.
Reboot computers and automatically re-connect, into safe mode! Sessions
can be unattended, to free up your customer's time
File transfer.
Copy files and apply patches. All transfers are automatically
logged in the session history
Instant messaging.
Communicate with users in two-way chat sessions
Two-way clipboard.
Specialists and customers can seamlessly pass information between
computers
Web space and support links.
Get a free professionally designed, hosted web space with your
subscription. Include support links on your web site, user
manuals, and advertising. Let customers find you easily, and
download Instant Housecall from a central location
Safe mode compatibility.
Reboot remote computers into safe mode and auto-reconnect without user intervention
Simultaneous remote support sessions.
Multitask - handle up to 10 remote support sessions at the same
time from a single PC
Audible session alerts.
Specialists hear a distinctive sound to let them know that a new
session is in queue
Pager, e-mail & SMS notifications
Optionally be notified by e-mail, pager, or SMS when a call is
waiting in queue
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Step 1: Download and run Instant Housecall
Step 2: Type a request.
Step 3: Invite.
A secure session is created instantly between you
and your customer.
View and control your customer's desktop remotely from anywhere in
the world!
FREE when you sign-up...
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FREE unlimited copies of Instant Housecall for you and your customers
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FREE hosted, customizable web space where your customers
can download the software
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FREE
support and marketing materials to tell your customers about your
remote support service
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Vista and UAC compatible.
Click Windows Vista UAC "Accept or Deny" messages remotely -- a must if you want to install software
on remote Vista PCs or perform advanced diagnostics.
Integrated session history and notes.
Customers and specialists can view request and resolution history
at any time. Reduce repeat call volumes and increase efficiency
Interactive notes.
Keep customers in-the-loop. Interactive notes let customers know
what you're working on in real-time
Automatic e-mail confirmations.
Session confirmations and activity logs are automatically sent at
the end of each session. Track activities, problem and resolution
history, and more
Integrated online payment.
Accept credit card payments in your PayPal account or online store at the click of a button
Advanced offline management.
Not available? No problem. Customers can leave messages, set
Instant Housecall to automatically connect when you sign in, or
ask to be referred to a delegate
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Free copies of Instant Housecall for your customers
