Tools for Teams

Conference and transfer calls.

Seamless

customer experience.
Accept payment

in your own online shopping cart.
Branded

with your logo.

Direct download

from your website.

Features

BUSINESS FEATURES

. BUSINESS FEATURES

Keep your company top of mind with branding, increase sales, and expand your market reach.

Easy to Deploy

Easy for novices to get remote support. Seamlessly connect to your customers in 20 seconds or less, with no PIN and no pre-installed software.

Chat

Gain a deeper understanding of your customer's needs and show them how you can help in real time. Chat can be initiated by the Specialist or Customer.

Terms and Conditions

Set out your hourly rate, terms of service and more with configurable Terms and Conditions. Your customer has to sign off on your Terms before a session can begin.

Work from anywhere to anywhere

Travelling to a customer site or half way around the world? You can use Instant Housecall from virtually any computer with an Internet connection.

Splash Screen Branding

Make Instant Housecall your own with deep branding. Put your logo on the splash screen, customize session confirmations, your support portal and more. Available in Professional Edition.

Branding

Every version includes branding to keep your company name front and center. Your technician and company name are always shown to customers before, during, and after every session

Start session direct from your website, by e-mail or social media

You can start a session from anywhere you can add an HTML link. Use your e-mail signature, Twitter and LinkedIn to promote your remote support business

Support portal

Every account comes with a free hosted support portal:
(yourCompany.instanthousecall.com) where customers can easily download the Customer Applet. Customers can also download directly from your website with cut & paste auto-generated HTML.

Conference call / Transfer call

Got more than one Specialist? Train other technicians in real time and escalate support calls with Conference and Transfer call. Up to 10 technicians can help one customer or transfer calls between Specialists.

Accept payment online

Get paid by your customers fast. Integrate with PayPal or your own merchant processor to accept payment from customers easily.

Session history and notes

Build a comprehensive history of support calls and save time by recording your work with integrated history and notes. Session notes can be automatically sent to your customer at the end of a session and reviewed by other technicians any time.

End of session management

Automatically send e-mails with session details, leave desktop confirmations with notes, and send your customers to any webpage at the end of a session to get feedback or promote your business.

Leave Calling Card or Force Applet Uninstall

Choose whether you want to leave the customer applet installed or remove it from your customer's computer. Specialists can leave a calling card desktop icon for next time, or choose to force applet removal at the end of a session.

Screen Recording

Keep a record of everything you do for an audit trail or training. Record session screen to disk or a network drive for later review.

Save Screenshot

A picture is worth a thousand words. Show a screenshot instead of jotting down notes.

Pager and SMS notifications

Get SMS notifications when your customers try to reach you or when they leave a message. Always be available instantly.

Unscheduled, unattended on-demand access

Never need to schedule an appointment. Your customer can grant one-time access and open a time window that lets you in at your convenience. Alternatively, you can use the unattended feature to access your customer's computer any time.

Multiple Specialist support

Deliver comprehensive service, automatically route calls to Specialists, share unattended access lists, transfer calls, conduct conference calls and more.

Reports

Stay on top of your business's activities with comprehensive reports that let you track and aggregate data. View sessions by customer or by month to find efficiencies and streamline your business.

Screen blanking

Ensure confidential data stays that way. When you remote in, you may not know if someone is at the physical terminal. Blank the remote monitor and protect sensitive data.

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TECHNICAL FEATURES

. Technical Features

Powerful features take complex tasks and make them easy. Support from anywhere to anywhere.

Automatic reconnect

Continuous connectivity makes it easy for your customers and convenient for you. If the network hiccups or router needs rebooting, Instant Housecall automatically reconnects when the network is available.

Reboot and reconnect, with Safe Mode Reboot

Tricky problems need powerful solutions. If you need to reboot your customer's computer, install software, or remove a virus, you can reboot into standard or safe mode and automatically reconnect.

Drag and Drop File transfer with Context menu support

Easily send and receive files with bi-directional file transfer. Drag a file onto the Specialist window or right-click on a file on the either PC and transfer it from the context menu.

Logon / logoff / fast user switching

You can logon and logoff, change password, switch users, and send Ctrl-Alt-Del, just like when you're on site.

Works through firewalls

Work from anywhere to anywhere. Customers never need to configure routers or firewalls to connect to you. You never need to worry about IP address changes or port forwarding.

Works through proxies (tunneling)

Connect even in the trickiest situations. When your customer is behind a web proxy, Instant Housecall will seamlessly create an SSL tunnel. Proxy configuration can be pulled from system settings or manually set.

Reverse Screen share

Demonstrate, train, and educate your customer. Reverse screen sharing lets you show your customer what's happening on your machine.

USB installation available

Provide support when you're at a customer site and when you're on the run. Take Instant Housecall with you anywhere.

Create Restore Points

Easily create restore points on your customer's PC with a single click. Revert back any time and protect your customer's data and computer from vulnerabilities.

Remote Run

Right click any file on the Specialist's computer and run it remotely on the Customer's PC. Easily open documents, install diagnostic tools and more.

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NERD VITTLES

. Nerd Vittles

Little details make a big difference. That's why we hire Bona Fide Nerds™ to design hard core features for the hard core user.

Full UAC Support

Support uninterrupted without your customer waiting at the keyboard. Click Vista and Windows 7 accept or deny prompts remotely and streamline the support experience. Available on standard install.

Remote Upgrades

Upgrade Instant Housecall on your customer's computer remotely. When we release new versions, you can push the upgrade without anyone on site. Perfect for unattended installations and novice users.

Pan and scan multi monitor support

Panoramic view of multiple monitors lets you scroll around and manage the entire desktop, no matter how many monitors your customer has. Instant Housecall will even arrange the monitors as they're configured on the desktop.

Install once as admin, run always as standard user

Customers running on a restricted accounts never need to know the administrator password. Instant Housecall's powerful installer lets customers run as Standard User, but still give the remote Specialist administrative rights.

Run without Admin permission

Even when nobody in the office knows the administrator password, you can still connect. Customers can run Instant Housecall's Safe Applet. Safe mode grants basic remote access to the Specialist to diagnose and assist with simple issues, even on locked down machines.

Blue screen reboot management

Fix the most difficult problems, even blue screens. When you enable reboot and reconnect, Instant Housecall can be set to stand by. That means that even on kernel panic or OS-fatal errors, you'll be automatically reconnected, letting you download the core dump and diagnose.

Force Emergency Reboot

When your customer's computer is unresponsive, force a hard reboot remotely. Emergency reboots stop all programs and let you regain control of the remote PC. When the system comes back up, Instant Housecall will reconnect to you automatically.

Choose MSI or EXE
Deployment

MSI or EXE Deployment

Deployment is easy with your choice of MSI or EXE deployment. MSIs let you use advanced Windows features like point-in-time system restore, enterprise/group policy deployment and more. EXEs are perfect when you're working with tough viruses or lack system permissions.

100% Platform-Native

We don't rely on .NET, Java and other platform simulators. You never need to upgrade or install third-party software or worry about corrupted platforms. Whether you're supporting Mac or PC, Instant Housecall uses 100% native code to ensure your customers can always connect.

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KEY FEATURES

View and control remote computers securely through firewalls.

On Demand Remote Support

Gain temporary access to your customer's computer without pre-installed software. At the end of a session, you can automatically remove the support applet or leave it installed for next time as a calling card

Unattended Remote Access

Access unattended computers any time. Once your customer gives you one-time permission, you can connect as often as you wish.

Secure 128-bit encryption

Connections are encrypted with SSL/TLS to prevent snooping and eavesdropping by strangers.

Easy integration with your website

Let your customers seamlessly download your support applet from your home page. An HTML link is automatically generated for you – no programming knowledge required.

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Some features unavailable on Macintosh

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