Discover how easy it is to provide on-demand remote support to any PC anywhere in seconds... Even through firewalls!

There's no need to pre-install software, plus it's 100% secure. Discover what Instant Housecall can do for your business...

Buy Now Try it Free
Get unlimited FREE copies of Instant Housecall when you sign up. Distribute on CD-ROM, over the web, or pre-install on any number of PCs. There are no license or distribution costs. All you pay for is the hosting.

Connectivity

  Deliver support from anywhere. Deliver instant service when you're at your office or on the road. Zero router configuration means that you can send and receive calls from Internet cafes, hotels, and customer sites... Virtually anywhere in the world!

  Truly on-demand. No need to pre-arrange sessions, schedule appointments, or pre-install software. No keys to type or codes to remember

  Firewall friendly. Pass firewalls without opening ports and changing settings

  Continuous connectivity. Automatically reconnect when a call is accidentally dropped. Reboot remote routers, change IP addresses and more. All without customer intervention

  Instant installation. Fast, web-based install can be run by any user, even if the user doesn't have installation privileges

  4 seconds or less. Blazing fast connectivity means that you can gain access to your customer's PC in under 4 seconds!

  Manage multiple Specialists. Intelligent call routing always sends your customer to the right Specialist, without the need to send e-mails or PIN codes. Auto-route customers to your support queue or direct them to a specific Specialist.

  Teams and delegates. Create teams of Specialists and assign delegates. Work together on one customer's PC, transfer customers, and more

Security

  Bulletproof security. 256-Bit SSL encryption keeps personal information safe

  Invitation-only access. Connections can never start without an invitation from your customer, assuring peace of mind

  Session window. The session window can't be hidden by anyone. Always know when a connection is active and keep your customer aware of your current status quickly and easily

Convenience

  Reboot and reconnect. Reboot computers and automatically re-connect, into safe mode! Sessions can be unattended, to free up your customer's time

  File transfer. Copy files and apply patches. All transfers are automatically logged in the session history

  Instant messaging. Communicate with users in two-way chat sessions

  Two-way clipboard. Specialists and customers can seamlessly pass information between computers

  Web space and support links. Get a free professionally designed, hosted web space with your subscription. Include support links on your web site, user manuals, and advertising. Let customers find you easily, and download Instant Housecall from a central location

  Safe mode compatibility. Reboot remote computers into safe mode and auto-reconnect without user intervention

  Simultaneous remote support sessions. Multitask - handle up to 10 remote support sessions at the same time from a single PC

  Audible session alerts. Specialists hear a distinctive sound to let them know that a new session is in queue

  Pager, e-mail & SMS notifications Optionally be notified by e-mail, pager, or SMS when a call is waiting in queue

Ease-of-use

Step 1: Download and run Instant Housecall
Download Now

Step 2: Type a request.
Request


Step 3: Invite.
Secure

A secure session is created instantly between you and your customer.

Desktop

View and control your customer's desktop remotely from anywhere in the world!


   FREE when you sign-up...

  • FREE unlimited copies of Instant Housecall for you and your customers

  • FREE hosted, customizable web space where your customers can download the software

  • FREE support and marketing materials to tell your customers about your remote support service



Advanced

  Vista and UAC compatible. Click Windows Vista UAC "Accept or Deny" messages remotely -- a must if you want to install software on remote Vista PCs or perform advanced diagnostics.

  Integrated session history and notes. Customers and specialists can view request and resolution history at any time. Reduce repeat call volumes and increase efficiency

  Interactive notes. Keep customers in-the-loop. Interactive notes let customers know what you're working on in real-time

  Automatic e-mail confirmations. Session confirmations and activity logs are automatically sent at the end of each session. Track activities, problem and resolution history, and more

  Integrated online payment. Accept credit card payments in your PayPal account or online store at the click of a button

  Advanced offline management. Not available? No problem. Customers can leave messages, set Instant Housecall to automatically connect when you sign in, or ask to be referred to a delegate





Express Edition

  Free copies of Instant Housecall for your customers
  File transfer, instant messaging, conference call and more
  Fixed rate per session
  Professional Edition

  Free copies of Instant Housecall for your customers
  Complete session history, optional online payment and more
  Flat rate monthly subscription
  Enterprise

  Custom solutions for your enterprise or training environment
  Integrate with legacy systems, ticketing, OE/OM
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Order | More Info