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Remote Support dramatically improves your customer's experience,
saves time, and money. It lets your technicians see issues
first-hand, and fix problems instantly.
 Attended Remote Support. Instantly view and control your customer's PC with no pre-installed software or configuration. Attended remote support is temporary and by invitation only.
Unattended Remote Access. Your customer can also give you permission to remotely connect to unattended servers and workstations any time. Access remote computers whenever you need to.
Click Vista "Accept or Deny" prompts remotely: Vista and UAC compatibility are a must if you want to install software, check the system registry, or perform diagnostics on remote Windows Vista PCs. Instant Housecall is 100% Vista compliant, so you can click UAC "Accept or Deny" messages from remote. It's just like being on site.
Reboot and Reconnect: Reboot the remote PC and automatically reconnect -- even into safe mode! Instant Housecall automatically reconnects if a session drops, to make sure you can always get the job done.
Work from anywhere: Firewall and Router friendly so you can use it from your home, office, or Internet cafe. You never have to worry about dynamic IPs, port forwarding, firewall or router configuration.
Drives more business to you: You can leave your calling card on your customer's desktop. It instantly connects to you. If you're away, your customer can wait for you to sign-in, leave a message, or ask to be referred to a delegate.
How do I know which remote support product is right for me?
 Do you want to be able to access both attended and unattended computers? Instant Housecall lets your remotely access attended and unattended remote computers. That means you can access your customer's PC immediately when they need help, and you can set up unattended access to access unattended servers and PCs. Attended remote support and unattended remote access are built right in.
Looking for a solution that's easy for your customers? Instant Housecall makes it easy for your customers to get service from you. Customers and colleagues can request service by clicking Download, Run, Invite. It's that easy.
Need Windows Vista compatiblity? Instant Housecall is 100% Vista compliant so you can click UAC "Accept or Deny" prompts remotely.
Do you wants to be able to access PCs from anywhere to anywhere? Most products require router port forwarding or firewall configuration for customers, technicians, or both. Instant Housecall doesn't require any complicated port forwarding or special set up, so you can deliver service from hotels, internet cafes, customer sites -- virtually anywhere!
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How Instant Housecall works...
Step 1: Your customer runs Instant Housecall
Step 2: Your customer types a request.
Step 3: Your customer clicks Invite.
A secure session is created instantly between you
and your customer.
You can View and control your customer's PC from anywhere in
the world... Instantly!
Q&A
Is Instant Housecall Vista compatible?
Yes. Instant Housecall is Vista compatible, so you can click Vista UAC "Accept or Deny" messages remotely without intervention
from your customer.
What if nobody's available when my customer needs help?
Your customer can leave a message, ask to be referred to a delegate,
or set a remote support invitation for unattended access
Does it work in safe mode?
Yes. You can even reboot the remote computer into safe mode and automatically
reconnect with no intervention.
What are the system requirements?
Windows 95, 98, ME, 2000, 2003, XP, Vista and
an internet connection (high speed recommended)
What are some of its features?
- Powerful reports let you track remote support revenue and history
- Works through firewalls and routers
- Accept payment in your own shopping cart
- Easy to use, even for novice PC users
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