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Every minute users wait for support costs time and money.
Increase productivity and reduce labor cost
When you provide support in seconds instead of hours, you increase
user satisfaction and lower costs.
Gather valuable metrics. Reduce escalations. Increase first call
resolution.
Empower front line staff with on-demand remote support.
IT Departments and Help Desks use Instant Housecall for...
Application and OS assistance
Remote troubleshooting
Workstation configuration and repairs
Software installation and patches
Remote training
Ad hoc questions and support
...and more!
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Give Instant Housecall to all of your users. It's FREE.
There are no license fees or distribution costs. All you pay for
is the hosting
Reduce labor costs.
Eliminate the need to travel between workstations and buildings.
Use resources more efficiently by centralizing support
Decrease resolution times.
Reduce MTTR and escalations by empowering front-line staff.
Increase first call resolution. Improve resolution times and get
better problem descriptions in tickets
Reduce repeat call volumes and create knowledge bases.
Users and specialists can view incident and resolution history at
any time. Eliminate repeat calls. Share knowledge among support
staff. Gather valuable metrics
Decrease resolution times.
Diagnose and resolve problems in real-time, on your user's
workstation. Support in seconds instead of hours
Optimize your labor force.
Specialists can work on multiple incidents at the same time from a
centralized location. Collaborate on incidents and train resources
with conference calls. Assign delegates and set up resolution
teams
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- Create teams and assign delegates
- Integrated session history and notes
- Conference calling
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- Access by invitation only
- Advanced offline management
- Truly on-demand. No keys to type or codes to remember
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Free copies of Instant Housecall for your customers
