Remote Support Software for IT Pros

Control PC & Mac in seconds, On-demand and Unattended

  • On-demand for Break/Fix

    On-demand for Break/Fix

    Control any computer instantly without pre-installed software. Customers initiate sessions via your website, support portal or an icon on their desktop, giving you temporary remote control. Easy for novices, perfect for break/fix

  • Unattended for MSP

    Unattended for MSP

    Remote-in any time, as often as you want. Techs pick customer from a list to start a session. Working at midnight? Automatically leave notes on customer desktop describing work completed & next steps. Great for managed services and IT departments

  • Time window when you're on-the-road

    Time window when you're on-the-road

    Customers can set a time window if you're not around. Optionally receive an SMS with details. When you return, their PC auto-connects to you, so you don't need to co-ordinate an appointment. Perfect when you're on the road and off-hours

  • 100s of Automatic Repairs

    100s of Automatic Repairs

    Hundreds of Diagnostics, automatic Windows & Malware fixes. Pick from a list, Start Auto-Mode, and run everything automatically. Free technicians' hands to help more customers, remove viruses in a snap

  • Brand Everything

    Brand Everything

    Deep branding lets you put your logo on virtually everything your customer sees. Change the icon, splash screen, UI, and even the desktop icon text. Keep your company top-of-mind, and your brand front and center

  • PC, Mac & Remote hardware

    PC, Mac & Remote hardware

    Ultra-fast remote control to any PC or Mac. Reduce truck rolls with Remote Hardware Repair that lets customers download an app, point their phone's camera and you can see what they see

  • Do more with concurrent sessions

    Do more with concurrent sessions

    Control up to 10 computers at the same time. Why tie up technician time waiting for automated scans when you can be helping more customers? Increase revenue, reduce workload, and help more customers at the same time

  • Keep track of Tickets & History

    Keep track of Tickets & History

    Track sessions and history from inside the app. Technicians can review history any time, share notes with other techs, and send customers detailed confirmations branded with your logo

  • Leverage the Cloud

    Leverage the Cloud

    Turn-key, cloud-based solution. We manage, maintain, patch, update, and secure everything for you. That means less down-time, and no hassles. Update your software and your customer's automatically, free your hands to work on your business

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ChannelPro Magazine

"Easy for customers ... The next wave of remote support"
Matt Whitlock
- Technical Editor, ChannelProSMB.com

How it works

You sign-in as a Specialist.  Your customer downloads a small app directly from your website.

On-demand

Your customer clicks “Start Session”.  You’ll be connected instantly.  Once you end an on-demand session, you can’t connect again until your customer invites you.

Unattended

Your customer clicks “Allow unattended access”.  Pick your customer from a list and connect any time you want, as often as you like.

 

Is it really that easy?
Yes.

  • Transfer files via context menu or drag-and-drop
  • Chat with your customers during a session
  • Reboot and reconnect (incl. safe mode)
  • Download from your website, or your branded support portal
  • Encryption end-to-end
  • Notes, Customer profile and history
  • Compatibility with all browsers, PC & Mac

If we haven't convinced you, maybe our customers will

Leading companies, large and small, choose Instant Housecall

Works exactly as it should, every time. Instant Housecall is an absolutely indispensable service for my business. It is efficient, clean, simple, and does everything I need it to. Perfect job.
John Clark
John Clark
CEO
Great support, upgrades, usage, everything I need and more. I am on top of my game and competitors, able to do more, and even automate my repairs!
Jake Hershey
Jake Hershey
Owner
I use this app with my employer to assist users across 30 different business environments. I can take a support call, and in minutes I am connected to the user's machine and troubleshooting. The people at IHC have done a fantastic job!
Brian Virgil
Brian Virgil
Systems Administrator
  • Works exactly as it should, every time. Instant Housecall is an absolutely indispensable service for my business. It is efficient, clean, simple, and does everything I need it to. Perfect job.
    John Clark
    - CEO
  • Great support, upgrades, usage, everything I need and more. I am on top of my game and competitors, able to do more, and even automate my repairs!
    Jake Hershey
    - Owner
  • I use this app with my employer to assist users across 30 different business environments. I can take a support call, and in minutes I am connected to the user's machine and troubleshooting. The people at IHC have done a fantastic job!
    Brian Virgil
    - Systems Administrator

Choose & Compare

Hover over any line item for details

Uno

1 session at a time

$29 /mo

  • per tech
    billed annually
  • $39 month-to-month
  • Unlimited on-demand
  • 50 unattended
  • 1 session at a time
  • Co-branding













badge_bestseller

Express

The Break/Fix Favorite

$41 /mo

  • per tech
    billed annually
  • $49 month-to-month
  • Unlimited on-demand
  • 100 unattended
  • 5 concurrent sessions
  • Co-branding

  • 100s of automatic
    Windows & Malware fixes









badge_bestvalue

Professional

Max Productivity for MSPs

$75 /mo

  • per tech
    billed annually
  • $89 month-to-month
  • Unlimited on-demand
  • 200 unattended
  • 10 concurrent sessions
  • Deep branding
    UI, Splash, Icon
  • 100s of automatic
    Windows & Malware fixes
  • On-Sight Hardware Assist
  • Auto-install via RMM/GPO
  • Pager & SMS Notifications
  • Sub-accounts for your customers

Interested? What are you waiting for!

Get set up in under a minute!

Pricing details:

  • > Prices are in US Dollars for unlimited customers and 1 technician login (“Specialist ID”)
  • > You can install Technician (Specialist) software on unlimited computers
  • > You can sign as Technician from any computer, one location at a time per ID. If you have more techs and want to sign in from multiple computers at the same time, you can purchase more IDs
  • > All packages include the PC & Mac Customer software, Windows desktop (Win32) Specialist app for Vista/7/8, and the modern Specialist app for Windows 8/10 at no charge

 

Canadian customers add 13% HST.

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