Do you know where

your I.T. guy is?



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Market Trends

Your customers rely on technology, but they don't always have access to the right expertise. That's where you come in.

Be more available with Instant Housecall

Reduce the need to schedule service calls and on-site meetings. Customers can make requests while you're away. Resolve from remote when you get back.

Win more monthly support and hourly-rate service contracts. Expand your service offerings with remote training and ad hoc support.



Industry Spotlight

Consultants are using Instant Housecall for...
  Application and OS support
  Maintenance and troubleshooting
  Spyware and virus removal
  Patches and bug fixes
  Driver installation and configuration
  Ad hoc questions and support
...and more!
Benefits

  Give Instant Housecall to all of your customers. It's FREE. There are no license fees or distribution costs. All you pay for is the hosting

  Be available to customers even while you're away. Customers can automatically connect when you sign-in, ask to be referred to a delegate, or leave a message. There's no need to pre-arrange sessions or book appointments

  Increase revenue. Handle more incidents per hour and increase availability. Sell monthly and hourly-rate service contracts with remote support

  Reduce costs. Eliminate unnecessary travel. Assess customer requests from remote and provide pinpoint accurate estimates.

  Create a network of specialists. Refer customers to delegates while you're away. Conference in other specialists when you need to bring in more expertise

  Increase customer satisfaction and loyalty. Eliminate cumbersome e-mail chains and instructing customers by phone. Diagnose and resolve problems in real-time on your customer's PC. Support in seconds instead of hours

  Eliminate geographical barriers. Provide service anywhere in the world from a centralized location. Sell by phone and on the web

  Broaden service offerings. Tap into new markets. Sell application support, conduct remote training, answer ad hoc questions and more
 

Discover

  • Easy to use
  • Advanced offline management
  • Firewall and NAT friendly
  • Bulletproof security
  • File transfer and instant messaging
  • Truly on-demand. No need to pre-arrange sessions or pre-install software


Express Edition

  Free copies of Instant Housecall for your customers
  File transfer, instant messaging, conference call and more
  Fixed rate per session


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Professional Edition

  Free copies of Instant Housecall for your customers
  Session history, interactive notes, delegates and more
  Flat rate monthly subscription

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