Back in my day,

we took computers

to the store for

service.

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Market Trends

The retail landscape is changing. Products are a commodity. Successful companies today compete on service instead of price.

Get an edge on the competition

When you can help customers in seconds instead of hours, you beat the competition. Save your customers time, money and hassles. Increase revenue and build customer loyalty by providing faster, easier service with on-demand remote support.



Industry Spotlight

Computer Stores are using Instant Housecall for...
  Service and maintenance
  Spyware removal and PC tune-ups
  Warranty service
  Remote troubleshooting
  Ad hoc questions and service
...and more!
Benefits

  Include Instant Housecall with every system you sell. It's FREE. Remote service sets you apart from the competition. No license fees or distribution costs. All you pay for is the hosting

  Increase service revenue. Win more hourly-rate service calls and monthly support contracts. Sell in-store, by phone, and on the web

  Decrease costs. Eliminate transportation, disassembly and set up costs

  Improve customer loyalty. Always be available to your customers when they need you, no matter where they are in the world

  Increase unit sales. Beat your competition by offering remote warranty service on every system you sell. Distinguish yourself from competitors. Provide faster, better service

  Improve customer satisfaction. Eliminate the need for for customers to transport PCs or schedule service calls. Resolve incidents quickly and effectively

  Eliminate geographical barriers. Provide service anywhere in the world

  Broaden service offerings. Tap into new markets. Sell application support, conduct remote training, and answer ad hoc questions


Discover

  • Integrated online payment
  • Access by invitation only
  • Advanced offline management
  • Easy to use
  • File transfer and instant messaging
  • Truly on-demand. No need to pre-arrange sessions or pre-install software


Express Edition

  Free copies of Instant Housecall for your customers
  File transfer, instant messaging, conference call and more
  Fixed rate per session


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Professional Edition

  Free copies of Instant Housecall for your customers
  Session history, interactive notes, delegates and more
  Flat rate monthly subscription

Order | More Info