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Express
Edition
Download Free Trial
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Professional
Edition
Download Free Trial
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Price per Specialist ID
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Subscription
$49 /mo
charged to your credit card
every 3 months
or buy a one-time license for $899
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Subscription
$89 /mo
charged to your credit card
every 3 months
or buy a one-time license for $1699
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What's the difference between one-time license & subscription?
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Support Sessions per month
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Unlimited sessions, unlimited customers
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Unlimited sessions, unlimited customers
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Number of computers where software can be installed
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Unlimited installations
(Customer & Specialist)
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Unlimited installations
(Customer & Specialist)
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Concurrent sessions per Specialist
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3 concurrent sessions
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10 concurrent sessions
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Brand the splash screen your customers see when they run
Instant Housecall
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Branded webspace where your customers can download Instant
Housecall
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Integration with your website for direct downloads
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Pager and SMS notifications to your mobile phone
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Instant Housecall Portable (USB installation)
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Screen session recording
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Remotely access unattended servers and workstations
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Remote support on-demand
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Unattended remote support on-demand
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Dual monitor support
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Choice of Hotline installation, Applet, or Safe Applet
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Customer does not need administrator privileges to run
applet
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File transfer
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Chat recorded in session history
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Built in trouble ticketing system. Review notes from
previous sessions
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Accept online payment, integrated with PayPal or your own
shopping cart
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Generate reports of customer and specialist history and
activity
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256-bit SSL encryption
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Reboot and reconnect (+ safe mode and auto-login)
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Optional e-mail notifications sent to customer after
session
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Allows technician to click Windows Vista UAC prompts
remotely
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Telephone and e-mail support
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Unlimited with subscription
3 months with owned license
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Unlimited with subscription
1 year with owned license
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